Exam GCP-GCX Fees, Exam Sample GCP-GCX Questions

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The GCP-GCX Exam is an important certification for anyone who works with the copyright CX platform. This includes customer service managers, IT professionals, and call center operators. By obtaining this certification, individuals can demonstrate their expertise in the platform and increase their value to their employer. This can lead to better job opportunities, higher salaries, and more challenging assignments.

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Exam Sample GCP-GCX Questions | GCP-GCX Exam Voucher

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Genesys GCP-GCX Certification Exam covers a wide range of topics, including copyright CX architecture, deployment, and management, as well as advanced features such as routing, reporting, and integrations. GCP-GCX exam is designed to test the candidate's ability to design and implement copyright CX solutions that meet the needs of their organization or clients. Successful candidates will be able to demonstrate their ability to configure and customize copyright CX to meet specific business requirements.

copyright CX Certified Professional - Consolidated Exam Sample Questions (Q116-Q121):

NEW QUESTION # 116
Which of the following statements is NOT true regarding numbering plan?

Answer: C

Explanation:
It has to be created manually is not a true statement regarding numbering plan in copyright CX Telephony Admin menu. A numbering plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in copyright CX. A numbering plan can also define various aspects of call routing, such as:
How many digits are required to dial a destination number
Which digits are used to identify a country code, area code, or extension Which digits are used to access an outside line or an operator Which digits are used to indicate an emergency number or a special service A numbering plan does not have to be created manually in copyright CX Telephony Admin menu . copyright CX provides a set of default number plans that work for most users . You can also add and modify number plans with the following procedure . The Number Plan information page provides more details on the copyright CX number plan implementation . Reference: https://help.mypurecloud.com/articles/number-plan-information/ https://help.mypurecloud.com/articles/add-number-plan/


NEW QUESTION # 117
What is the distinguishing feature between queues and groups?

Answer: D


NEW QUESTION # 118
WebRTC phones require all hardware and software to be properly installed.

Answer: A

Explanation:
Explanation
WebRTC phones require all hardware and software to be properly installed is a false statement. WebRTC phones are phones that use WebRTC technology to enable voice communication over the internet or other networks using a web browser. WebRTC phones do not require any hardware or software installation on the PC or device. WebRTC phones run right from the browser and use the built-in microphone and speaker of the PC or device. WebRTC phones can also work with headsets that have built-in call controls.
copyright CX supports WebRTC technology with the copyright CX WebRTC phone. The copyright CX WebRTC phone is a phone that runs right from your browser and allows you to make and receive calls in copyright CX. The copyright CX WebRTC phone does not require any hardware or software installation on your PC or device. The copyright CX WebRTC phone uses the built-in microphone and speaker of your PC or device. The copyright CX WebRTC phone can also work with headsets that have built-in call controls. References:
https://help.mypurecloud.com/articles/about-genesys-cloud-webrtc-phones/
https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/


NEW QUESTION # 119
Where can you add preconfigured settings to the phones?

Answer: A

Explanation:
Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in copyright CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in copyright CX. Base settings can include various options, such as:
Phone model
Firmware version
Line keys
Soft keys
Feature keys
You can add base settings to the phones by creating and assigning base settings profiles in copyright CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. Reference: https://help.mypurecloud.com/articles/base-settings-overview/ https://help.mypurecloud.com/articles/create-a-base-settings-profile/


NEW QUESTION # 120
Organization setting that can be configured include: Choose 2 answers

Answer: A,C

Explanation:
Organization settings in copyright CX can be configured to tailor the system to the specific needs of the organization. "Invite Links" and "Default Language" are examples of such settings. "Invite Links" allows administrators to control how users are invited to the system, and "Default Language" sets the default language for the user interface, affecting all users unless they have set their own language preference.


NEW QUESTION # 121
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